Refund policy

 

1. Customers have the right to return their order within 14 days of receiving their goods. Where the customer exercises their right to cancel an order, the product costs only will be refunded within 5 days of receipt of returned goods as we do not refund postal charges.
2. All returned products will be refunded or exchanged provided they have not been used, postage costs will only be refunded if goods received were incorrect, faulty or damaged upon receipt, photographic evidence may be required to support a claim.
3. Returned items should be sent by Recorded Delivery, Perfume24.co.uk will not cover return postage costs for Special Delivery or any courier service.
4. Any returned items must be received within 14 days of purchase to qualify for a refund or replacement. Any returned faulty goods after this time may only receive a part refund dependant on the amount of product used. Any goods returned more than 2 months after purchase, whether faulty or not, will not be refunded or replaced and the returned goods will be disposed of.
5. If the rare occasion occurs whereby the customer receives an incorrect item, Perfume24.co.uk will, upon receipt of the returned incorrect item, send the correct item and refund the return postage. If the customer requires a fast replacement, Perfume24.co.uk will recharge the customer, send the correct item and on receipt of the returned incorrect item, refund the customer for the cost of their 2nd order and for their return postage.