Frequently Asked Questions
How do I use my promotional code?
To apply a promotional code to your basket, simply enter a valid code when at the cart page and hit “Apply Coupon”. Please note only one promotional code can be used per order.
What payment methods do you accept?
We use Paypal as our merchant online so can accept all the most commonly used cards such as Visa, Mastercard, Maestro, Solo and American Express. Can I pay with PayPal without an account? Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.
Delivery Information ?
Postage is charged at £5.99-£6.99 and Free Delivery option available if spend is minimum £30. We send with Royal Mail & DPD to every UK postcode (additional charged may apply to Scottish Highlands, Scottish Islands, Channel Islands, the Isle of Man or the Republic of Ireland). Should you have any other questions, please feel free to email email@example.com
How do I find out about offers and promotions?
Our newsletters are the best place to get amazing offers and promotions. If you’re not already signed up, just head to the box on the bottom of our site on the Home Page, enter your email and click subscribe, easy!
Can I change or cancel my order?
It’s no problem to cancel or amend your order, send an email to firstname.lastname@example.org as soon as possible so we can help you to sort it out. Please also include your order number.
How can I see when my order has been dispatched?
Once your order has been placed it will be processing on our internal system, when it is dispatched by Royal Mail you will receive an email update which will state “Your Order Is Complete”. Please allow 1-2 working days and a little longer when we are running offers and seasonal trade.
What are your delivery times?
We use Royal Mail 1st Class Service (Free Delivery Option) and expect you to receive your order 1-2 working days from the date of order. We dispatch all orders received before 3pm Monday- Thursday Same Day. Please allow a little longer when we are running offers and seasonal trade.
My item hasn’t arrived yet?
If you haven’t received your order after the delivery period (Min 2 workings day from dispatch date) has ended, please get in touch either by email to email@example.com or through Facebook Chat. Please provide Us with order number.
What is the best way of contacting you?
Quickest and most reliable way is email as at firstname.lastname@example.org. Alternatively you can contact Us on Facebook Messenger.
I have received the wrong product, what do I do?
Please get in touch by sending an email to email@example.com and we’ll get the replacements to you as soon as possible.
Do you offer FREE samples?
Unfortunately, we are not able to offer free samples at the moment. We do sell 2ml Sprays in all our fragrance range which is a great way to explore them. If you buy any 3 samples you get Free Next Day Delivery ( RM 1st Class 1-2 Days Service)
Is your website secure?
It certainly is, when you order online with us, we use Secure Socket Layer (SSL) encryption technology so you can be safe that your order will be placed safely and securely.
– A web address using “HTTPS” (The extra “S”means it’s a secure connection.
– Secure sites show a closed padlock emblem you can click on for security details – the most trustworthy sites will have green padlocks or address bars.
– And browsers show warning signs when the connection is NOT secure – like a red padlock, a padlock that is not closed, a line going through the website’s address, or a triangle on top of the padlock emblem.
Can I change or cancel my order?
It’s no problem to cancel or amend your order, just send an email to firstname.lastname@example.org as soon as possible so we can help you to sort it out.
Do you have any shops?
Unfortunately, we currently are an online business only and don’t have any shops. We do have Representatives in some of UK cities. Please get in touch with us at email@example.com and we can happily contact your nearest representative.
How can I become Representative?
Please email us at firstname.lastname@example.org for more information.